Privacy Policy

HitterHype is a walk-up music and player announcer app for softball and baseball teams, published by Skrap Ventures LLC. What we collect • Roster data — team names, age groups, seasons, player first names, jersey numbers, positions, each player's "Pronounce as" spelling and Spanish name setting if you use them, the songs you assign to each player, and each team's Home Run song. Stored locally on your device and synced to your account in our cloud (Supabase). • Account data — when you sign in with Apple, Google, or email/password, we receive a unique user ID from the provider and (for Google or email/password) the email address you used. Apple Sign In may use a private relay address you control. We use this only to associate your roster with you across devices. • App usage summary — for your account: the app version you signed up on and the version you last opened, whether your first players were added by screenshot import or by hand, when you first played the demo team, for your own teams the date of your first and most recent walk up and how many days you've played one, how many games you've ended, when the app asked iOS to show the App Store rating prompt, whether you have an active HitterHype Pro subscription and when you first subscribed, the first time you used certain features (the button layout, Apple Watch, the Home Run button, the between innings playlist, and screenshot import), how often an announcement failed to load or a walk up played without the announcer, and whether you tapped Create my team or deleted the demo team. No roster, song, or player details are included. We use this only to understand whether the app is working for new accounts and at games. • Announcement audio cache — the literal text of each announcement (e.g. "Now batting, number 7 — Alex!") is hashed and used as a cache key. Generated MP3s are stored in our cloud so the same announcement only ever generates once across all users. What we do not collect • Phone numbers, location, contacts, or advertising/device identifiers. HitterHype ships no third-party analytics or ad SDKs. • Photos. If you import a roster from a screenshot, the image you pick is read only on your device — Apple's on-device text recognition extracts the names and jersey numbers locally. The picture itself is never uploaded to us or anyone else. • Addresses, contact info, parent details, or any identifier other than the player name and jersey number you choose to type. The Name field accepts whatever you enter (first name, last name, or both), and that exact text is what gets processed — we recommend first names only to minimize what's sent, but the choice is yours. • Any tracking or analytics about how kids whose names appear in rosters are using or interacting with anything. Third parties • ElevenLabs — generates announcement audio. Receives only the announcement text (jersey number and player name, or the "Pronounce as" spelling if you set one, exactly as you type them) and the voice ID. Does not receive any device or user identifier. You can turn off "Use player names" in Settings to announce by jersey number only. • Supabase — hosts the audio cache, your roster sync, and authentication. Cached announcement audio is automatically deleted after 90 days. • Apple — handles Sign in with Apple and (if you connect Apple Music) catalog search and playback. Subject to Apple's privacy policy. • Google — handles Sign in with Google. Subject to Google's privacy policy. • RevenueCat — manages your subscription. Receives your account user ID and Apple subscription/receipt status. Subject to RevenueCat's privacy policy. • Dropbox — if you connect Dropbox to import audio files, that service receives your auth and file-listing requests through their public API. We do not store anything Dropbox returns beyond the audio file you choose to import. Your data • Tap "Sign out" or "Reset app" in Settings to clear local data on this device. • To permanently delete your account and all cloud-synced roster data, use "Delete account" in Settings — this removes your account and data from our cloud immediately. Cached announcement audio is deleted automatically within 90 days, and we can expedite that on request. • For any other data request, email privacy@hitterhype.com. Children's privacy HitterHype is designed to be used by adults setting up walk-up music for a team. Where the team includes players under 13, we do not knowingly collect data directly from those children. Player first names entered in the app are stored on the operator's device and synced to that operator's account, and are used solely to generate that player's walk-up announcement. Parents & guardians: if a child's name appears on a team's roster and you want it removed, email privacy@hitterhype.com with the team name, the player's name and jersey number, and your relationship to the child. We'll remove that player's record within 7 days and notify the person managing that team in the app. Associated cached announcement audio is deleted automatically within 90 days, and we can expedite that on request. You may also ask us to correct a child's information or to stop using their name (the app operator can also switch the team to number-only announcements in Settings). California residents If you live in California, the CCPA/CPRA gives you rights over your personal information. The categories we collect are described above: identifiers (your account user ID and, for Google or email sign-in, your email address); customer content (team and player first names, jersey numbers, positions, pronunciation settings, and assigned songs); commercial information (your subscription status); and internet or other electronic network activity (the app usage summary described above). We collect this solely to operate and improve the app — syncing your roster, generating announcements, managing your subscription, and understanding whether the app is working for new accounts and at games — and we disclose it only to the service providers listed under "Third parties," who process it on our behalf. We do not sell your personal information, and we do not share it for cross-context behavioral advertising. HitterHype contains no advertising or analytics SDKs, so there is no "Do Not Sell or Share My Personal Information" opt-out to exercise — there is nothing to opt out of. California residents may request to know, access, delete, or correct the personal information we hold, and will not be discriminated against for exercising these rights. To make a request, email privacy@hitterhype.com; we verify requests against your account. For a player's information entered by an app operator, see "Children's privacy" above. Changes If this policy changes, we will update the date below. The current policy is always available in the app under Settings and at our website. Contact: privacy@hitterhype.com Skrap Ventures LLC Last updated: November 2026